FAQ

Each DCP jewel is designed and manufactured in our Parisian workshop, by artisans who have been perpetuating unique know-how for more than thirty years.

We carefully select noble and durable materials. The majority of our creations are made of metal, enhanced with a precious finish in gold, palladium, or ruthenium. They are enriched with semi-precious pearls (amethyst, labradorite, tiger's eye, etc.), crystal rhinestones, leather, and even colored resins crafted in our workshop.

All our jewelry complies with the strictest European standards (REACH) and is designed to be worn with confidence by sensitive skin.

Made from beautiful materials, our jewelry deserves some attention to preserve its shine.

Avoid contact with perfume, water, makeup, hand sanitizer, or any corrosive products. We also recommend removing them when exercising or showering.

We do not recommend it. Water (shower, bath, swimming pool, sea) can alter the gilding, tarnish the materials or weaken certain finishes.

Use a soft, dry cloth. If stains persist, lightly dampen the cloth with clean water and dry immediately. Never use harsh chemicals or abrasive brushes.

To find the size that suits you, we provide a detailed guide.

To avoid overproduction, we produce our jewelry in limited quantities. If a piece is no longer available, it can be ordered upon request by contacting us at hello@dcp-paris.com or at +33 1 44 54 51 74 during store hours.

We do not offer engraving, but some pieces can be personalized, for example by changing the color of a rhinestone, a pearl or a resin, depending on the possibilities offered by the model.

Each request is carefully considered, respecting the original design imagined by our stylists and our workshop. For any specific requests, contact our customer service at hello@dcp-paris.com or +33 1 44 54 51 74. We will be happy to discuss the feasibility of your project with you.

• “Add to cart” : the jewel is in stock.
• “Available in 3 to 4 days” : The part is currently being manufactured but can be ordered. Delivery time may be slightly extended.
• “Pre-order” : the jewel will be made especially for you (delivery time 1 to 2 weeks).
• “Sold out” : the product is out of stock, you can enter your email address to see a back in stock alert.
  For any further information, our customer service team is available at hello@dcp-paris.com .
  

For any further information, our customer service team is available at hello@dcp-paris.com or +33 1 44 54 51 74 .

If a piece of jewelry is indicated as “in stock” on our site, it is also available in our Parisian boutique.

Our creations are available:

• in our Parisian boutique,
• on our website, with delivery in France, the French overseas departments and territories and internationally,
• from certain partner resellers, particularly in Japan.

Add a note to your cart or contact our customer service directly. Depending on demand, additional time may be required.

Yes. Select your items, go to the shopping cart, and then click "Proceed to Checkout ." Choose "Checkout as Guest" and fill in your details. You will then receive your confirmation and tracking information by email.

To view your purchase history and benefit from our loyalty program Le Cercle des Audacieux , we recommend that you create an account for your next purchase.

Yes. You can add a prestige box (for an additional fee or through our loyalty program) as well as a personalized postcard . Simply write your message in the "Add a note" section when confirming your shopping cart. It will be copied by hand and carefully slipped into your package.

Once validated, the order can no longer be modified.

On the other hand, if it has not yet been shipped, it is possible to cancel it by quickly contacting our customer service .

You will receive a confirmation email , then a shipping email with your tracking number.

• With customer account: see the “My orders” section.
• Without an account: all information will be sent to you by email.

Prepared within 24 hours (excluding Sundays and public holidays), each piece is carefully packaged in a reusable pouch or a suitable box depending on your choice when purchasing.

It is sent automatically by email after validation of your order.

• With customer account: also available in the “My orders” section.
• Without an account: simply request from customer service.

Check your spam/Promotions tab and make sure the email address entered is correct.

If the problem persists, contact our customer service, specifying your name and order number.

Yes, our DCP gift cards are available in a variety of denominations. Sent via email with a unique code, they offer the freedom to choose from our entire collection.

• Bank card ( Visa, Mastercard, Amex ) via Shopify,
• PayPal ,
• Apple Pay / Google Pay ,
• Alma (payment in several installments without fees).

Choose the Alma option at checkout and pay in 2, 3, or 4 monthly installments, with no fees. Payment planning is done on a secure page.

Yes. All transactions are protected by SSL encryption. Your banking information is never stored by our site.

• In-store pickup (Paris 4th arrondissement): free, on the same day subject to availability during store opening hours.
• Inner Paris: express courier in less than 3 hours (Monday-Friday, orders between 9 am and 3 pm). €10, free for orders over €600.
• Metropolitan France: Colissimo, 3 to 5 business days. €7, free for orders over €120.
• European Union: Colissimo or FedEx, 3 to 10 business days. €11, free for orders over €250 excl. tax.
• International & French Overseas Departments and Territories: FedEx Express, 2 to 6 business days. €25, free for orders over €400 excl. tax.
  Taxes and customs duties are included. Delivery times are indicative.

• In Paris: express courier in less than 3 hours (Monday-Friday).
• Internationally: FedEx Express (2 to 6 working days depending on destination).

We deliver to France, Europe and most countries around the world.

You will receive your notifications by email. With a customer account, track your orders in the “My Orders” section.

Yes. You can specify a delivery address different from the billing address.

The package will be sent without an invoice and can be accompanied by a handwritten message , a card or a prestige box (additional charge).

Contact our customer service immediately. We will offer you a quick and suitable solution.

If your order tracking indicates the status "delivered" but you have not received anything, we invite you to complete a non-receipt certificate .

Once completed, please return it to us at hello@dcp-paris.com . Our team will then contact the carrier to open an investigation and find a solution as quickly as possible.

14 days after receipt, or 30 days for loyalty program members.

• The jewelry must be unworn and returned in its original packaging .
• Personalized creations (changes in color, stones, rhinestones, etc.) cannot be returned or exchanged.
• Jewelry received as a gift can only be returned for a credit note or an exchange for the same size/color of the same model . No refund will be made to the account of the person who gave the jewelry.

Simple and Transparent Returns

• Return label provided
• Flat fee of €7 (France & EU) or €15 (International)
• Free returns for exchanges or store credit

1. Contact our customer service or declare your return on our site to obtain a prepaid label and instructions adapted to your location.
2. Place the jewelry back in its original packaging .
3. Drop off the package according to the instructions provided.
4. After receipt and validation by our workshop, your refund, exchange or credit will be taken care of.

Processing within seven business days after return validation. Depending on your bank, the time it takes to appear may vary and may take a few additional days.

Exchanges and credits are processed immediately after validation of the return.

Yes, an exchange is only possible for another size or another color of the same model , subject to availability.

• Return shipping is free if you choose an exchange.
• Shipping of the new part is free for all orders over €120 including VAT . Below this amount, shipping costs apply.

For any model change, you will need to return it and then place a new order.

Yes, all DCP jewelry is guaranteed for one year from the date of delivery or collection in store.

Each DCP jewel comes with a warranty card detailing our care advice as well as the warranty conditions.

Manufacturing defects and normal wear and tear (replacement of rhinestones, pearls, clasps, replating).

Present proof of purchase in store or contact our customer service with photo and order number.

In case your jewelry breaks or if you notice a defect, we invite you to first refer to our article concerning the warranty of our jewelry.

You can go to a store with your jewelry and proof of purchase or contact our customer service at hello@dcp-paris.com.

Please attach a photo of the jewelry and proof of purchase to your email. We always try to find the best possible solutions.

Simply write to us at hello@dcp-paris.com, attaching a few photos of the room in question.
Our workshop will carefully examine your request and a personalized quote will be provided to you.

Depending on the intervention, our turnaround times vary from one day to approximately one week.

You can drop off or ship your jewelry directly to our boutique-workshop located at 32 boulevard Henri IV, 75004 Paris.

From our website's homepage, click on the "My Account" icon, then select "Create an account" or log in directly .

• order tracking and history,
• management of your contact details,
• memorizing your favorites,
• access to your loyalty points and benefits.

Click on “Forgot Password” to receive a reset link.

If you encounter any difficulties, our customer service is at your disposal.

• Edit your information in “My Account” .
• To permanently delete your account, contact our customer service.

Your invoice is automatically sent to you by email after validation of your order.

• If you have created an account, it remains available at any time in the “My orders” section.
• If you ordered as a guest, simply contact our customer service to obtain it.
  Keep your receipt: it serves as proof of purchase for any warranty or after-sales service requests.

Create a customer account and automatically join The DCP Circle.

Each euro spent = 1 point .

You can also earn extra points by:

• subscribing to the newsletter,
• following DCP on Instagram, Pinterest or LinkedIn,
• sponsoring a loved one.

Yes, your points are valid for 12 rolling months from the date they were acquired. Each new purchase extends the validity of your points by one year.

Log in to your customer area: your points balance is indicated there.

Points are not directly convertible into euros. However, they allow you to access vouchers, exclusive discounts, or personalized benefits, depending on the number of points you have accumulated.

Yes. All your purchases, whether made online or in our Paris boutique, allow you to accumulate points, even during promotional periods.

The Circle of the Audacious also allows you to share the DCP experience with your loved ones.

• As a sponsor : you receive a loyalty point bonus when your godchild places their first order.
• As a godchild : your loved one benefits from an exclusive welcome offer with their first purchase.

Sponsorship is done directly from your customer area , by sending a personalized invitation to your loved ones.

This is our way of thanking you for spreading the DCP audacity around you.

Credits issued by DCP are valid for 12 months from their date of issue.

Credits can only be used on our website .

They must be used in one go : if the amount of your order is less than the value of the credit, the remaining balance will be lost.

To benefit from it, simply enter the code indicated during online payment.

• The credit note is issued following a return or exchange.
• The loyalty voucher is unlocked thanks to your points accumulated in our Le Cercle des Audacieux program.
  Both can be used in the same way when paying online.

No. Credits cannot be combined with other promotional codes or vouchers. They must be used alone when paying for your order.

• By phone at +33 1 44 54 51 74 , Tuesday to Saturday, 11 a.m. to 1 p.m. and 2 p.m. to 7 p.m.
• By email via our contact form .

👉 Contact us!