Presentation and conditions

Article 1 – Presentation of the company

The website www.dcp-paris.com is the property of DELPAR SAS, a simplified joint-stock company with a capital of 4,202.020 euros, whose registered office is located at 32 Boulevard Henri IV, 75004 Paris, registered with the Paris Trade and Companies Register under number 789 903 747 00028. Intra-community VAT number: FR89 789 903 747.

Contact :

• By email via the Contact page
• By post to the address: DELPAR, 32 Boulevard Henri IV, 75004 Paris, France

Article 2 – Scope of application

These general terms and conditions of sale (GTC) apply to all orders placed on the website www.dcp-paris.com by a consumer acting in a private capacity and for personal use.

They define the rights and obligations of the parties in the context of the sale of DELPAR SAS products. Any order implies the customer's full and complete acceptance of these General Terms and Conditions, as well as the specific conditions specified at the time of the order (product description, price, specifications).

The General Terms and Conditions are available at any time on the website. The customer is invited to save or print them. Any contrary conditions issued by the customer will only be binding on DELPAR SAS with prior written agreement.

By placing your order, the customer declares that they have full legal capacity or have the authorization of the authorized person to bind you under these general terms and conditions of sale. Minors are not authorized to make purchases on the site. DELPAR SAS reserves the right to modify the T&Cs at any time. The applicable conditions are those in effect on the day of the order.

Orders and prices

Article 3 – Order

3.1 Availability of products

The offers presented on the site are valid while stocks last. In the event of unavailability of a product, the customer will be informed directly on the product page or by email. DELPAR SAS reserves the right to cancel an order in the event of a stock shortage. In this case, the amount already paid will be refunded.

3.2 Customer account

The customer can create a secure personal account with an email address and password. Order tracking, purchase history, and order status are accessible through this personal space.

3.3 Ordering process

The contract is concluded in French or English. The order is validated via a double-click process. The order becomes final after validation of the delivery address and payment method. DELPAR SAS reserves the right to cancel any order in the event of a prior dispute.

3.4 Cancellation

The order is automatically canceled if the payment is not validated. Otherwise, cancellation is possible as long as the order is not being prepared. Once the package has been shipped, cancellation can only occur by refusing the package upon delivery, without opening it.

Article 4 – Price

Prices are listed in euros, inclusive of all taxes (TTC) for France, and exclusive of taxes (HT) for international orders, excluding delivery charges. The price applied is the one in effect at the time of the order, except in the event of an obvious error. Delivery charges are indicated before final validation.

For any order outside of mainland France, customs or local taxes may be payable upon delivery. These charges are the sole responsibility of the customer.

Article 5 – Payment

No payment made to DELPAR SAS can be considered as a deposit.

5.1 Payment Methods

Payment is made in cash upon ordering, unless otherwise stated on the website. Payments can be made by credit card (via the secure Shopay module), via PayPal or by payment in installments with Alma (subject to eligibility, according to the conditions offered by Alma).

All transactions are processed through secure payment platforms that guarantee the confidentiality and protection of your banking data. Payment information is never stored by DELPAR SAS.

In the event of a high-value order, DELPAR SAS reserves the right to request payment by bank check or bank transfer, after prior notification to the customer.

5.2 Verification and supporting documents

As part of our fraud prevention policy, DELPAR SAS reserves the right to request any proof of identity and/or address in order to validate an order. Processing of the order may be suspended until the requested documents have been received and verified.

In the event of non-receipt or in the event of documents deemed non-compliant, DELPAR SAS reserves the right to cancel the order without this giving rise to any right to compensation.

Article 6 – Product information

6.1 Descriptions and availability

The essential characteristics of the products are described in the product sheets accessible on the site. Only the textual elements (designation, composition, dimensions, colors, care instructions, etc.) are contractually binding.

The visuals on the site (photographs, graphic renderings) are provided for illustrative purposes. Despite the care taken in their production, minimal variations in color, texture or rendering may exist between the images displayed on the screen and the actual product. These differences do not engage the responsibility of DELPAR SAS and cannot constitute a legitimate reason for cancellation or complaint, except in the case of a proven defect in the product.

DELPAR SAS reserves the right to modify, at any time and without notice, the content of the product sheets, in particular to reflect any improvement or development of the models.

6.2 Import regulations

The customer is responsible for informing themselves about local restrictions related to the import or use of products. Certain materials may be subject to specific regulations. DELPAR SAS declines all responsibility in the event of non-compliance with local import laws.

Article 7 – Delivery

Delivery will be made to the address indicated when ordering. The customer is solely responsible for the accuracy of this information.

7.1 Time limits

Unless otherwise stated, products are shipped within a maximum of 30 days from the order. The delivery times shown are indicative and may vary depending on the carrier, the destination country, or the nature of the order. DELPAR SAS may make partial deliveries.

Delivery is subject to the customer's compliance with contractual obligations. DELPAR SAS bears all risks until the order is physically delivered, provided that any anomalies are noted on the delivery note (see Article 7.3).

7.2 Delay

In the event of a delay, the customer can consult the tracking provided in the confirmation email. After 8 days without receipt, an investigation is initiated with the carrier (average duration: 1 to 3 weeks). If the package is found, it will be reshipped. If it is declared lost, DELPAR SAS will refund the order in full.

For orders over €500, and in the event of a delay of more than 7 days after the scheduled date (excluding force majeure), the customer may request cancellation of the contract by registered letter with acknowledgment of receipt.

7.3 Damaged or Missing Product

In the event of a damaged, open, or incomplete package, the customer must refuse delivery or state their detailed reservations in writing on the carrier's receipt, then confirm by registered letter within 3 days. DELPAR SAS must also be informed via the contact page. Otherwise, the delivery will be deemed compliant.

Article 8 – Right of withdrawal

In accordance with the law, the customer has 14 days from delivery to exercise their right of withdrawal. Registered members of the DCP loyalty program enjoy an extended return period of 30 days. Items must be returned in their original condition and packaging.

8.1 Return Procedure

All return requests must be submitted via our contact form or by email at hello@dcp-paris.com, prior to any shipment.
A prepaid return label will be provided by us.

8.2 Flat-rate Fee

A flat-rate contribution applies to returns that result in a refund:

• €7 for returns from France and the European Union

• €15 for international returns (outside the EU and French overseas territories)

In-store drop-off: You may also return your jewelry directly in-store at no cost, provided you notify us in advance so we can ensure proper handling.

This amount will be automatically deducted from the corresponding refund.

8.3 Complimentary Returns

Returns are free of charge in the following cases:

• Product exchange (same reference or another piece of equivalent value)

• Return resulting in a store credit to be used on a future order

8.4 Exceptions

Customized, engraved, or made-to-order products cannot be canceled or returned (Article L221-28 of the French Consumer Code).

Article 9 – Guarantees

DCP jewelry is guaranteed for one year from the date of purchase, upon presentation of the invoice. All our jewelry comes with a warranty card that certifies the quality and craftsmanship behind each piece and explains the proper use of our jewelry. The warranty covers manufacturing or material defects. It does not cover normal wear and tear, shock, or misuse.

9.1 Commercial guarantee

In the absence of a manufacturer's warranty, DELPAR SAS undertakes to repair or replace any defective part within one year. The intervention is limited to the replacement or refund of the product, depending on its use.

9.2 Exclusions

Excluded: damage due to negligence, improper maintenance, product modification, or improper storage. The warranty only applies to products returned with their invoice.

9.3 Legal guarantee

The customer also benefits from legal guarantees of conformity (articles L217-4 et seq. of the Consumer Code) and against hidden defects (articles 1641 et seq. of the Civil Code).

Article 10 – Returns

All returns must be validated in advance by DELPAR SAS via the contact page. Items must be returned in their original packaging, within 14 days and accompanied by a copy of the order, to the following address:

DCP – 32 Boulevard Henri IV – 75004 Paris, France

Returns are at the customer's risk, who is asked to insure the package.

Article 11 – Retention of title

The products remain the property of DELPAR SAS until they have been paid for in full. In the event of non-payment, DELPAR SAS may demand the immediate return of the products, at your expense and risk.

Article 12 – Regulatory Compliance

All our products comply with European regulations, in particular the decree of July 18, 2000 relating to nickel content, and REACH standards.

Article 13 – Liability

DELPAR SAS cannot be held responsible in the event of force majeure (strike, epidemic, war, natural disaster, logistical interruption, etc.). In the event of an occurrence, the customer will be informed as soon as possible.

Article 14 – Personal data

The data collected is processed in accordance with current legislation. You have the right to access, rectify, and object to your data. For any requests, please see our Privacy Policy.

Article 15 – Applicable law and disputes

This contract is subject to French law. In the event of a dispute, an amicable solution will be sought. Failing this, the competent courts will be those of the Paris jurisdiction, unless otherwise provided by law applicable to the consumer.

Appendix – Legal guarantees

Article L217-4 of the Consumer Code: The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

Article L217-5 of the Consumer Code: The good is in conformity with the contract if it corresponds to the description given by the seller, has the qualities announced, and is suitable for the use usually expected.

Article L217-12: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the item sold.

Article 1648 paragraph 1: The action resulting from hidden defects must be brought within two years of the discovery of the defect.