Presentation and Conditions
Article 1 – Company Presentation
The website www.dcp-paris.com is the property of DELPAR SAS, a simplified joint-stock company with a capital of 4,202,020 euros, whose registered office is located at 32 Boulevard Henri IV, 75004 Paris, registered with the Paris Trade and Companies Register under number 789 903 747 00028. Intra-community VAT number: FR89 789 903 747.
Contact:
- By email via the Contact page
- By post at: DELPAR, 32 Boulevard Henri IV, 75004 Paris, France
Article 2 – Scope of Application
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the website www.dcp-paris.com by a consumer acting privately and for personal use.
They define the rights and obligations of the parties in connection with the sale of DELPAR SAS products. Any order implies the customer's full and unreserved acceptance of these GTC, as well as the specific conditions specified at the time of the order (product description, price, specific features).
The GTC are available at any time on the website. The customer is invited to save or print them. Any contrary condition issued by the customer will only be enforceable against DELPAR SAS if there is a prior written agreement.
By registering your order, the customer declares having full legal capacity or having the authorization of the authorized person to commit you under these general terms and conditions of sale. Minors are not authorized to make purchases on the website. DELPAR SAS reserves the right to modify the GTC at any time. The applicable conditions are those in force on the day of the order.
Orders and Prices
Article 3 – Order
3.1 Product Availability
Offers presented on the website are valid within the limits of available stock. In case of unavailability of a product, the customer will be informed directly on the product page or by email. DELPAR SAS reserves the right to cancel an order in case of stockout. In this case, the amount already paid will be refunded.
3.2 Customer Account
The customer can create a secure personal account with an email address and a password. Order tracking, purchase history, and order status are accessible via this personal space.
3.3 Order Process
The contract is concluded in French or English. The order is validated via a double-click process. The order becomes final after validation of the delivery address and payment method. DELPAR SAS reserves the right to cancel any order in case of a previous dispute.
3.4 Cancellation
The order is automatically cancelled if payment is not validated. Apart from this case, cancellation is possible as long as the order is not being prepared. Once the package has been shipped, cancellation can only occur by refusing the package upon delivery, without opening it.
Article 4 – Prices
Prices are indicated in euros, all taxes included (TTC) for France, and excluding taxes (HT) for international orders, excluding delivery costs. The applied price is the one in force at the time of the order, barring obvious error. Delivery costs are indicated before final validation.
For any order outside mainland France, customs or local taxes may be due upon delivery. These costs are the sole responsibility of the customer.
Article 5 – Payment
No payment made to DELPAR SAS shall be considered as a deposit.
5.1 Payment Methods
Payment is made in cash upon order, unless otherwise specified on the website. Payments can be made by credit card (via the secure module Shopay), via PayPal, or by installment payment with Alma (subject to eligibility, according to the conditions offered by Alma).
All transactions are processed via secure payment platforms guaranteeing the confidentiality and protection of your banking data. Payment information is never stored by DELPAR SAS.
In the event of a high-value order, DELPAR SAS reserves the right to request payment by bank check or bank transfer, after prior information to the customer.
5.2 Verification and Proof
As part of our fraud prevention policy, DELPAR SAS reserves the right to request any proof of identity and/or address to validate an order. The processing of the order may be suspended until receipt and verification of the requested documents.
In the absence of receipt or in case of documents deemed non-compliant, DELPAR SAS reserves the right to cancel the order without this entitling the customer to any compensation.
Article 6 – Product Information
6.1 Descriptions and Availability
The essential characteristics of the products are described in the product sheets accessible on the website. Only the textual elements (designation, composition, dimensions, colors, care instructions, etc.) are contractually binding.
The visuals present on the website (photographs, graphic renderings) are provided for illustrative purposes. Despite the care taken in their creation, minimal variations in shade, texture, or rendering may exist between the images displayed on screen and the actual product. These discrepancies do not engage the responsibility of DELPAR SAS and cannot constitute a legitimate reason for cancellation or complaint, unless there is a proven defect in the product.
DELPAR SAS reserves the right to modify, at any time and without notice, the content of the product sheets, notably to reflect any improvement or evolution of the models.
6.2 Import Regulations
The customer is responsible for informing themselves about local restrictions related to the import or use of the products. Certain materials may be subject to specific regulations. DELPAR SAS disclaims all responsibility in case of non-compliance with local import laws.
Article 7 – Delivery
Delivery takes place at the address indicated during the order. The customer is solely responsible for the accuracy of this information.
7.1 Deadlines
Unless otherwise indicated, products are shipped within a maximum of 30 days from the order date. The displayed deadlines are indicative and may vary depending on carriers, the destination country, or the nature of the order. DELPAR SAS may make partial deliveries.
Delivery occurs subject to the customer's compliance with contractual obligations. Risks are borne by DELPAR SAS until the physical delivery of the order, provided that any anomaly is reported on the delivery note (see article 7.3).
7.2 Delay
In case of delay, the customer can consult the tracking information provided in the confirmation email. After a period of 8 days without receipt, an investigation is initiated with the carrier (average duration: 1 to 3 weeks). If the package is found, it will be reshipped. If it is declared lost, DELPAR SAS will fully refund the order.
For orders over €500, and in case of a delay of more than 7 days after the scheduled date (excluding force majeure), the customer may request the cancellation of the contract by registered letter with acknowledgment of receipt.
7.3 Damaged or Missing Product
In case of a damaged, opened, or incomplete package, the customer must refuse delivery or write detailed reservations on the carrier's receipt, then confirm by registered letter within 3 days. DELPAR SAS must also be informed via the contact page. Failing this, delivery will be deemed compliant.
Article 8 – Right of Withdrawal
In accordance with legislation, the customer has a period of 14 days from delivery to exercise their right of withdrawal. Members enrolled in the DCP loyalty program benefit from an extended period of 30 days. Items must be returned in their original condition and packaging.
8.1 Return Procedures
Any return request must be made via our contact form or by email to hello@dcp-paris.com, before any shipment.
A prepaid return label will be provided by us.
8.2 Flat-rate Fee
A flat-rate fee is applied for returns resulting in a refund:
- €7 for returns from France and the European Union
- €15 for international returns (outside EU and overseas departments and territories)
- In-store drop-off: You can also drop off your jewelry directly in-store free of charge, provided you inform us in advance so that we can organize the handling in the best conditions.
This amount is automatically deducted from the corresponding refund.
8.3 Free Returns
Returns are free in the following cases:
- Product exchange (same reference or other jewelry of equivalent value)
- Return resulting in a credit note to be used on a future order
8.4 Exceptions
Personalized, engraved, or custom-made products cannot be cancelled or returned (Article L221-28 of the Consumer Code).
Article 9 – Warranties
DCP jewelry benefits from a one-year warranty from the date of purchase, upon presentation of the invoice. All our jewelry comes with a warranty card that certifies the quality and craftsmanship behind each piece of jewelry and explains the proper use of our jewelry. The warranty covers manufacturing defects or material defects. It does not cover normal wear and tear, shocks, or improper use.
9.1 Commercial Warranty
In the absence of a manufacturer's warranty, DELPAR SAS undertakes to repair or replace any defective part within one year. The intervention is limited to the replacement or refund of the product, according to its use.
